Who is Brooks
Communication?
|
How long
in business?
|
We’ve been designing efficient and cost effective
communication systems for businesses in Albuquerque since 1976. With a goal of providing the
most reliable products available, we became an authorized Inter-tel dealer in1978 , then went
on to become an authorized IVX dealer in 2003, and an authorized Tadiran ICE dealer in 2004.
In 2009 the innovative Xblue X16 telephone system was added to our already outstanding
product line.
|
|
What do we
sell?
|
Business communication solutions! With systems
that range from as small as two telephones to as large as hundreds of phones linked to
multiple locations around the globe, we will design a system for you that takes into
consideration your budget as well as your communication needs. All of our products have
been carefully chosen for quality, reliability, and ease of
use.
We’re the experts in custom designed
digital and VoIP systems, voice mail messaging solutions, small and medium call centers, call
accounting packages, interactive voice response; and convergent telephony
applications.
We also provide hardware and cable for
local area networks from copper to fiber optics, and we have professionally trained and
certified technicians to complete the task.
We offer network services such as
internet, local PRIs, point-to-point circuits, and long distance. This gives you one local and
responsive company to call for all of your communication needs.
|
|
Do we
install?
|
Yes. We have a staff of factory trained and certified
technicians to install and service the products we sell. We test all data cables and provide
you with a printout of the test results at your
request.
|
|
What about service?
|
We're glad you asked! We believe we have the fastest,
most reliable service in Albuquerque today. We have fully trained technicians to service the
equipment we sell. We maintain a database of all of our service calls to document response
times on every work order. We guarantee our service response times and give you a discount on
the service call if we're late.
|
|
What else do we
do?
|
We take care of our customers. For example: We assist
you in ordering your lines from the local exchange carriers and coordinate their installation
with ours. If a problem should arise relating to line trouble, we diagnose the problem and
help you report it to your carrier.
|
|
Emergency
Database
Restoration
|
Every client database is kept on each technician’s
laptop computer, on our server, on two separate CD backups, and we have paper records on
file. If an emergency database restore is required, instead of two to four hours to enter the
data by hand, we can reload your database in a matter of minutes. And the restoration is much
more accurate than any manual entry could be.
|
|
Is there anything
else?
|
We don't quibble over little things like extra long
handset cords or line cords, they are free at the time of installation and up to 30 days
thereafter - at the time you are most likely to discover you need them. We are also here to
answer your questions about local carrier service options, telephone bills, long distance
carriers, DSL, T1, frame relay, call accounting, computer modems, data transmission,
peripheral devices, and just about anything else that you might want to know about telephone
service. If we don't know, we'll find out for you.
|
|
What about
Service Contracts?
|
We back up our promise of service with a written
service contract. The first year of service is covered under warranty. At the end of that
year, we offer you a service contract for the following year at our standard rates. Flexitel
operating leases are available on some systems which include all maintenance, including water
and lightning damage, for the entire term of the lease. For our warranty and service contract
clients, we offer 24 hour a day, 7 day a week emergency service at no extra charge - another
Brooks plus.
|
|
What do You get?
Personalized
Service!
|
GREAT
SERVICE - During the sale
GREAT SERVICE - After the
sale
GREAT SERVICE - As
long as you own your system
This is the key to our decades-long
customer retention record!
|
|
